It’s been over a month of me trying to get some resolution to my problems with my Internet at home, and I’m happy to say that I’m a step nearer today. I imagine it’s due to everyone’s help on Twitter to be honest, since a few people made a few calls internally on my behalf. So thanks if you helped out. I got a call a while ago from someone within Shaw who was informed of my problems. Right away, she said she was going to make some price adjustments to reflect the fact that my service has been sub-par. First, she lowered my monthly internet fee from $45/mo down to $10/mo for a full year. Second, ...

Seriously. It’s a massive slap in the face to be on hold for over an hour with a company while they’re playing on-hold advertisements talking about how much better their customer service is than everyone else’s. My internet has been slowing down consistently month after month to the point where it’s become nearly unusable. I’m paying for one of their higher end packages which is supposed to give up to 15 Mbps downstream and up to 1 Mbps downstream. Here’s what it’s been like for the last few weeks: Right now I’m getting 4 Mbps downstream, and only 76 kbps upstream, with ping times of around 400ms ...